SHIPPING & DOA POLICY
All orders are shipped via UPS Next Day Air® : Guaranteed delivery by 12:00 noon or 1:30 p.m. in insulated boxes with heat or ice packs when needed, at a flat rate of $29.99 for all orders. Combined shipping is available on orders placed within the same week. Shipping days are Monday through Thursday. WYSIWYG orders will ship the next available business day from the purchase date unless specified otherwise by customer.
You will receive an email with tracking information prior to your order shipping so you can make arrangements for your order. If you are unable to receive your order on the date specified, please contact us so we can make other arrangements.
Local Pick-up available at your local UPS Pick-up Location. Please contact us to arrange a pick-up time for your order.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The following items are NOT covered under our DOA policy:
- ANGELFISH SIZES:
LARGE, XL, JUMBO
- ALL RAYS
- Horn Sharks
- Smooth Hound Sharks
- Leopard Sharks
- Puffers Med/Lg
- Expert-only ITEMS
- Giveaway Items
In an unlikely event of DOA (Dead on Arrival), We need to be notified within 2 hours of the time UPS delivers the package (or within 2 hours from the time the package was picked up, if hold for pick up option was chosen). You must be present and available at the time of delivery or ALL warranty will be voided. If you pick-up, you must be pick-up within 2 hours of availability or ALL warranty will be voided.
We will need clear digital picture(s) of the deceased coral(s) and/or fish in the bag, and picture(s) out of the bag. Once we receive the digital photos, we will send you replacement(s) in your future order. Refunds are NOT given. Shipping is not covered for replacement coral and/or fish shipments. Call our customer service line in this rare event, phone number and email is provided on our website as well. DO NOT discard item until we have resolved the issue. Harry’s Marine Life INC. cannot be held responsible for mechanical or weather delays from the shipping companies. We cannot guarantee replacement coral(s) and/or Fish. We are not responsible for incorrect addresses given.
Customer also agrees no to file any dispute and/or claims with our credit card company or any other payment method if it fall under our terms and conditions of sales.
NOTICE: Keep in mind, corals are often very stressed due shipping. On rare occasion when they arrive, their coloration may be slightly different than what is pictured initially or their polyps may not open for a short time thereafter. Though rare, it may occur. Please give them time to acclimate to your home aquarium first. However, dead corals will have bare/peeling skin tissues, have a rotten smell, and sometimes turn white.
If for any reason you cancel any order, there will be a 10% restocking charge on all cancellations.
All our sales are final. We DO NOT accept returns and there are no refunds or returns, but we do want you to be happy with your purchase.
If you are not satisfied with your purchase, please contact us and we will work with you to ensure you are 100% satisfied. Your satisfaction is our number one priority.
Harry’s Marine Life
1 (424) 201-9783
13609 Alma Ave. Los Angeles, CA 90249
Our Store Hours:
Sunday to Friday 11am to 6pm PST