FAQ's

We are open!

We hope you are all staying safe and healthy during the COVID-19 pandemic. We are opened to the public and back to normal hours. The lack of flights has skyrocketed prices of fish particularly from seas in the central Pacific, Australia, and Southeast Asia. As such, you will see that prices on our website have increased. Regardless, you will see that our prices and selection are superior to other online stores, as we are still committed to delivering the best value and service online.

Pre-Quarantine

We only pre-QT all fish. Our systems run with copper and also medicated for most parasites. We do hold most fish for at least a week before listing them on our site. We also do recommend to qt fish on your end. We are going to offer QT fish on the first Q next year, as we are currently building a QT only system; therefore, this will come with an extra charge.

Items we do NOT Guarantee:

  • ANGELFISH SIZES: LARGE, XL, JUMBO
  • ALL RAYS
  • Horn Sharks
  • Smooth Hound Sharks
  • Leopard Sharks
  • Puffers Med/Lg
  • Anglers/Frogfish
  • Expert-only ITEMS
  • Giveaway ITEMS
  • Unavailable Items

    Please be patient with us as we navigate through this worldwide crisis together. We are doing all we can to bring a nice selection of fish in every week.
    Please be available for a call or email after your order is placed. If an item is unavailable, we'll reach out for a substitution.
    We will NOT ship a modified order without your confirmation, so your order will not ship if we cannot reach you.
    If all items you ordered are available, we will proceed with shipment without contacting you.
    For any other request, use the "Order Notes" section before checkout.

    Shipping and DOA

    All orders are shipped via UPS Next Day Air®, at a flat rate of $29.99 for all orders. Shipping days are Monday through Thursday. Local Pick-up available at your local UPS Pick-up Location.
    Live Arrival Guarantee: Please refer to our Guarantee Policy page for full details https://harrysmarinelife.com/live-arrival-guarantee
    If anything doesn't make it, simply email us a clear photo of the fish outside of water. Please make sure to take a clear photo/video, as we may ask for another photo if it is unclear.

    SHIPPING & DOA POLICY

    Shipping

    All orders are shipped via UPS Next Day Air® : Guaranteed delivery by 12:00 noon or 1:30 p.m. in insulated boxes with heat or ice packs when needed, at a flat rate of  $29.99 for all orders. Combined shipping is available on orders placed within the same week. Shipping days are Monday through Thursday. WYSIWYG orders will ship the next available business day from the purchase date unless specified otherwise by customer.

    You will receive an email with tracking information prior to your order shipping so you can make arrangements for your order. If you are unable to receive your order on the date specified, please contact us so we can make other arrangements.

    Local Pick-up available at your local UPS Pick-up Location. Please contact us to arrange a pick-up time for your order.

    DOA POLICY

    All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

    The following items are NOT covered under our DOA policy:

    • ANGELFISH SIZES:
      LARGE, XL, JUMBO
    • ALL RAYS
    • Horn Sharks
    • Smooth Hound Sharks
    • Leopard Sharks
    • Puffers Med/Lg
    • Anglers/Frogfish
    • Expert-only ITEMS
    • Giveaway Items

      In an unlikely event of DOA (Dead on Arrival), We need to be notified within 2 hours of the time UPS delivers the package (or within 2 hours from the time the package was picked up, if hold for pick up option was chosen). You must be present and available at the time of delivery or ALL warranty will be voided. If you pick-up, you must be pick-up within 2 hours of availability or ALL warranty will be voided.

      We will need clear digital picture(s) of the deceased coral(s) and/or fish in the bag, and picture(s) out of the bag. Once we receive the digital photos, we will send you replacement(s) in your future order. Refunds are NOT given. Shipping is not covered for replacement coral and/or fish shipments. Call our customer service line in this rare event, phone number and email is provided on our website as well. DO NOT discard item until we have resolved the issue. Harry’s Marine Life INC. cannot be held responsible for mechanical or weather delays from the shipping companies. We cannot guarantee replacement coral(s) and/or Fish. We are not responsible for incorrect addresses given.

      Customer also agrees no to file any dispute and/or claims with our credit card company or any other payment method if it fall under our terms and conditions of sales.

      NOTICE: Keep in mind, corals are often very stressed due shipping. On rare occasion when they arrive, their coloration may be slightly different than what is pictured initially or their polyps may not open for a short time thereafter. Though rare, it may occur. Please give them time to acclimate to your home aquarium first. However, dead corals will have bare/peeling skin tissues, have a rotten smell, and sometimes turn white.

      If for any reason you cancel any order, there will be a 10% restocking charge on all cancellations.

      All our sales are final. We DO NOT accept returns and there are no refunds or returns, but we do want you to be happy with your purchase.

      If you are not satisfied with your purchase, please contact us and we will work with you to ensure you are 100% satisfied. Your satisfaction is our number one priority.

      Harry’s Marine Life
      1 (424) 201-9783
      info@harrysmarinelife.com
      13609 Alma Ave. Los Angeles, CA 90249

      Our Store Hours:
      Sunday to Friday 11am to 6pm PST

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