Live Arrival Guarantee – Harry's Marine Life

FAQ's

We are open!

We Are now open to the public. Come check us out! LA'S LARGEST SELCTION OF SALTWATER LIVESTOCK! 13609 ALMA AVE GARDENA CA 90249 Don't miss out on the best deals and selection the west coast has to offer!

Pre-Quarantine

We only pre-QT all fish. Our systems run with copper and also medicated for most parasites. We do hold most fish for at least a week before listing them on our site. We also do recommend to qt fish on your end. We are going to offer QT fish on the first Q next year, as we are currently building a QT only system; therefore, this will come with an extra charge.

Unavailable Items

Please be patient with us we are doing all we can to bring a nice selection of fish in every week.
Please be available for a call or email after your order is placed. If an item is unavailable, we'll reach out for a substitution.
We will NOT ship a modified order without your confirmation, so your order will not ship if we cannot reach you.
If all items you ordered are available, we will proceed with shipment without contacting you.
For any other request, use the "Order Notes" section before checkout.

Shipping and DOA

All orders are shipped via UPS Next Day Air®, at a flat rate of $39.99 for all orders. Shipping days are Monday through Thursday. Local Pick-up available at your local UPS Pick-up Location.
Live Arrival Guarantee: Please refer to our Guarantee Policy below for more info.
If anything doesn't make it, simply email us a clear photo of the fish outside of water. Please make sure to take a clear photo/video, as we may ask for another photo if it is unclear.

SHIPPING

All orders are shipped via UPS Next Day Air® : Guaranteed delivery by 12:00 noon or 1:30 p.m. in insulated boxes with heat or ice packs when needed, at a flat rate of $39.99 for all orders. Combined shipping is available on orders placed within the same week. Shipping days are Monday through Thursday. WYSIWYG orders will ship the next available business day from the purchase date unless specified otherwise by customer.

You will receive an email with tracking information prior to your order shipping so you can make arrangements for your order. If you are unable to receive your order on the date specified, please contact us so we can make other arrangements.

Local Pick-up available at your local UPS Pick-up Location. Please contact us to arrange a pick-up time for your order.

7 DAY GUARANTEE

Check out the finest selection of saltwater livestock the west coast has to offer. Whether you’re a beginner or a seasoned hobbyist, you’ll find quality aquatic life when you shop at Harry’s Marine life. We offer the best shopping experience possible by offering a 7-Day Guarantee* on the finest selection of marine fish, corals and invertebrates. *7-Day Guarantee does not include Expert Only aquatic life.  We are happy to offer you a 7 day live guarantee on your marine life purchases! If your marine life does not survive 7 days after delivery, We will issue you a store credit for a future marine life purchase, provided you followed all instructions in our DOA policy.  

DOA POLICY / GUARANTEE

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The following items are NOT covered under our 7 day guarantee and DOA policy:

ANGELFISH SIZES:
LARGE, XL, JUMBO
ALL RAYS
Horn Sharks
Smooth Hound Sharks
Leopard Sharks
Puffers Med/Lg
Anglers/Frogfish
Expert-only ITEMS
Giveaway Items.

In any event of order refusal ALL Credit and DOA Coverage will be forfeited.

IN EVENT OF DOA OR YOUR MARINE LIFE DID NOT SURVIVE.
Your guarantee claims must be within 7 days of delivery for store credit. Guarantee requests that do not have photos attached at time of submission will not be processed.

In event your marine life did not survive the 7 day guarantee we will need clear digital picture(s) of the deceased coral(s) and/or fish in the tank , and picture(s) out of the tank. Take a group picture of all marine life did not survive out of the tank on a white background and write the date of death on a piece of paper next to those items.

In some cases we may ask for pictures of marine life that didn’t make it to be cut in half or broken to ensure these items are not used In future claims.

Send all required pictures to our Facebook Messenger or via email.
Add order number on the subject field.

Once we receive the digital photos, we will send you replacement(s) or credit in your future order. Refunds are NOT given. Shipping is not covered for replacement coral and/or fish shipments. Call our customer service line in this rare event, phone number and email is provided on our website as well. DO NOT discard item until we have resolved the issue. Harry’s Marine Life INC. cannot be held responsible for mechanical or weather delays from the shipping companies. We cannot guarantee replacement coral(s) and/or Fish. We are not responsible for incorrect addresses given..

Customer also agrees no to file any dispute and/or claims with our credit card company or any other payment method if it fall under our terms and conditions of sales.

NOTICE: Keep in mind, corals are often very stressed due shipping. On rare occasion when they arrive, their coloration may be slightly different than what is pictured initially or their polyps may not open for a short time thereafter. Though rare, it may occur. Please give them time to acclimate to your home aquarium first. However, dead corals will have bare/peeling skin tissues, have a rotten smell, and sometimes turn white.

If for any reason you cancel any order, there will be a 10% restocking charge on all cancellations.

All our sales are final. We DO NOT accept returns and there are no refunds or returns, but we do want you to be happy with your purchase.

If you are not satisfied with your purchase, please contact us and we will work with you to ensure you are 100% satisfied. Your satisfaction is our number one priority.

Harry’s Marine Life

1 (424) 201-9783
info@harrysmarinelife.com
13609 Alma Ave. Los Angeles, CA 90249

Our Store Hours:
Sunday to Friday 11am to 6pm PST.
Closed on Saturdays