3-DAY LIVESALE GUARANTEE
At Harry’s Marine Life, we now offer a 3-Day Stay Alive Guarantee for our saltwater livestock. Whether you’re a novice or an experienced hobbyist, our collection boasts top-quality aquatic life. When you choose to shop with us, you’ll enjoy an exceptional experience, including our 3-Day Guarantee on the most exquisite marine fish, corals, and invertebrates. Please note that this guarantee does not apply to Expert Only aquatic life. We take pride in offering a 3-day live guarantee for your marine life purchases. If, unfortunately, your marine life does not survive within 3 days after delivery, we’ll provide you with a store credit for a future marine life purchase. Just ensure that you’ve followed all the instructions outlined in our DOA policy. 🌊🐠🦀
The following items are not included in our 3-day guarantee and Dead on Arrival (DOA) policy:
Angelfish Sizes: LARGE, XL JUMBO
All Rays, Horn Sharks, Smooth Hound Sharks, Leopard Sharks, Puffers (Medium/Large), Anglers/Frogfish Expert-Only Items, Giveaway Items
In the event of order refusal, all credit and DOA coverage will be forfeited.
Regarding DOA or Non-Surviving Marine Life: If your marine life does not survive within 3 days after delivery, you can submit a guarantee claim for store credit. Please ensure that your claim includes photos attached at the time of submission. If your marine life from Harry’s Marine Life INC. doesn’t survive the 3-day guarantee period, we require clear digital images of the deceased corals and/or fish both in and out of the tank. In rare cases, if livestock arrives DOA, please take pictures of DOA in and outside of the bag. Additionally, please take a collective picture of all non-surviving marine life outside the tank against a white background, and note the date of death on a paper next to them. 📸
If your marine life from Harry’s Marine Life INC. doesn’t survive the 7-day guarantee period, we require clear digital images of the deceased corals and/or fish both in and out of the tank. We will require parameters when submitting a claim.It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy. In rare case livestock arrives DOA please take pictures of DOA in and outside of bag. Please take a collective picture of all non-surviving marine life outside the tank against a white background, and note the date of death on a paper next to them.
In certain situations, we might request images of the deceased marine life cut in half or broken to prevent their use in future claims.
Please fill all necessary information through our DOA CLAIM FORM.
If you do not receive a response regarding your DOA please call or text (424)201-9783
Upon receipt of the digital photos, we will either send replacements or provide credit for your next order. Please note that refunds are not provided, and shipping costs for replacement corals and/or fish are not covered. In the unlikely event of this happening, please contact our customer service line, the details of which can be found on our website. Do not dispose of the item until the issue has been resolved.
Harry’s Marine Life INC. is not liable for delays in shipping due to mechanical issues or weather conditions. We cannot guarantee the availability of replacement corals and/or fish. We are not responsible for any errors in the addresses provided.
It is up to our discretion to void your guarantee if you have Non-reef safe fish (including, but not limited to; Angelfish, Puffers, Filefish, non-herbivorous Blennies, Triggers, Clown Gobies, Copperband Butterfly, or other non-reef safe Butterflies) residing in your reef tank. These fish in particular have been known to pick and/or consume corals and Harrys Marine Life cannot be held responsible for what these fish might decide to consume the latest additions to your reef.
By making a purchase with us, you agree not to initiate any disputes or claims with your credit card company or any other payment method, provided that your concern falls within our terms and conditions of sales.
Important Notice Regarding Corals:
We understand that shipping can be stressful for corals. Occasionally, upon arrival, their coloration may differ slightly from the initial picture, or their polyps may take some time to open. While this is rare, it can happen. We kindly ask you to allow them time to acclimate to your home aquarium. However, please note that dead corals will exhibit bare or peeling skin tissues, emit a foul odor, and may turn white.
Cancellation Policy:
Should you need to cancel an order, please be aware that a 10% restocking charge will apply to all cancellations.
If shipping costs more then value of your box your order may be canceled and fully refunded.
Sales and Returns:
All sales are final. We do not accept returns, nor do we offer refunds. However, our utmost priority is your satisfaction. If you are not content with your purchase, please reach out to us, and we will work diligently to ensure you are 100% satisfied.
Thank you for choosing Harry’s Marine Life!
Feel free to let me know if you need any further adjustments or have additional requests. 😊