Contact Us – FAQs

HARRYSSIFOOSSO (1400 × 143 px) (1)


Harry’s Marine Life ensures prompt delivery of all orders through UPS Next Day Air®. Our commitment guarantees delivery by 12:00 noon or 1:30 p.m., with shipments carefully packaged in insulated boxes equipped with heat or ice packs as needed. The flat rate for shipping is $39.99 for all orders. If you place multiple orders within the same week, combined shipping is available.

Our shipping days are Monday through Thursday. For WYSIWYG (What You See Is What You Get) orders, we promptly ship on the next available business day from the purchase date unless otherwise specified by the customer.

Before your order ships, you will receive an email containing tracking information. This allows you to make necessary arrangements for receiving your order. If you anticipate being unable to receive your order on the specified date, please reach out to us so we can make alternative arrangements.

Additionally, we offer Local Pick-up at your nearest UPS Pick-up Location. Feel free to contact us to arrange a convenient pick-up time for your order. 

Orders Held Due to Weather

Dear valued customer,

Thank you for choosing Harry’s Marine Life for your recent order. The well-being of your aquatic life is our top priority. When adverse weather conditions pose a risk to the safe delivery of your order, we take swift action. As a result, we are rescheduling your shipment to safeguard your aquatic companions from any potential delays.

Rest assured that your aquatic life will be dispatched promptly once weather conditions improve. An email confirmation will be sent to you on the evening your order ships. If you anticipate any challenges in receiving your order or need to reschedule delivery for a specific day, please don’t hesitate to reach out to Harry’s Marine Life at 1-424-201-9783.

We spare no effort in ensuring that your aquatic life order arrives at your doorstep in optimal condition, contributing to your success in this rewarding hobby. We appreciate your understanding and sincerely apologize for any inconvenience caused. Should you require further assistance, feel free to contact us—we’re here to address any questions you may have.

How Can I Ensure I Receive My Preferred Color When an Item Is Labeled as “Assorted” or "Stock" ?

When species are offered as assorted colors or Stock, we cannot guarantee a specific color variant.

Do You Have Any Promo Codes at Harry’s Marine Life?

If there are any ongoing promotional offers, they usually apply to the entire website and can be found prominently displayed on the Harry’s Marine Life homepage. To benefit from exclusive email-only deals, consider subscribing to our Email Newsletters.

Feel free to explore the exciting discounts and offers available at Harry’s Marine Life! 🌊🐠

Unavailable Items

Important Notice Regarding Unavailable Items:

We appreciate your patience as we strive to curate a delightful selection of fish each week. Our team is working diligently to ensure a diverse and high-quality inventory.

When you place an order, please be available for communication via call or email. In the event that an item you’ve ordered is unavailable, we will promptly reach out to discuss a suitable substitution.

Rest assured that we will not ship a modified order without your confirmation. If we are unable to reach you regarding an unavailable item, your order will remain on hold until we establish contact.

Should all the items in your order be available, we will proceed with shipment without further communication.

For any additional requests or specific instructions, feel free to utilize the “Order Notes” section during checkout.

Thank you for choosing Harry’s Marine Life! 

Can I Modify or Cancel My Order?

Once an order is submitted, we engage in time-sensitive processes to transmit it to suppliers and prepare for fulfillment. Unfortunately, we cannot accommodate requests for order cancellations or changes. In case of an emergency, please promptly reach out to us via phone or chat. While we cannot guarantee any specific outcome, we will verify your order’s status and provide relevant information.

I Tracked My Order and There Is a Shipping Delay. Will My Fish Be Healthy?

At Harry’s Marine Life, the health of all our aquatic animals is our top priority. We understand that unforeseen delays can occur. Please continue to track your order for updates. Rest assured, Harry’s Marine Life carefully packs each bag with oxygen in case of transit delays. We recommend accepting and acclimating the delivery even if there is a delay.

Thank you for your understanding and commitment to the well-being of your aquatic companions. 🐠🌊

Why Is Acclimating New Arrivals So Crucial?

When you introduce new aquatic life to your aquarium, their water chemistry might differ from what’s in your tank. Factors like temperature, pH, and salinity matter. Fish, invertebrates and corals are sensitive to these changes. Acclimation helps them adjust gradually to your aquarium’s conditions, reducing stress. 🌊🐠

Did My Order Ship?

When your order ships, you’ll receive an email with shipment information and tracking details. This way, you can plan to be available when your delivery arrives. Keep in mind that order tracking data may take some time to become available after en route scans. 📦🚚

Why should you download our LiveSale App?

Harry’s Marine Life offers a convenient app for marine enthusiasts.

Here are the key features:

Browse Recent Arrivals and Promotions: Explore the latest additions to our collection and stay updated on special offers.
Easy Ordering and Checkout: Seamlessly place orders using your credit or debit card.

Waitlist Items: If an item is out of stock, you can join the waitlist and purchase it once it’s available again.
Order Fulfillment Notifications: Receive email notifications when your order is fulfilled and shipped.

You can download the “Harry’s Marine Life” app on Google Play and App Store. Happy Reefing! 🌊

Contact Us

Phone: 1 (424) 201-9783
Address: 13609 Alma Ave, Gardena, CA 90249
Feel free to reach out to them if you have any questions or need assistance! 🌊🐠