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FAQ's

We are open!

We hope you are all staying safe and healthy during the COVID-19 pandemic. We are opened to the public and back to normal hours. The lack of flights has skyrocketed prices of fish particularly from seas in the central Pacific, Australia, and Southeast Asia. As such, you will see that prices on our website have increased. Regardless, you will see that our prices and selection are superior to other online stores, as we are still committed to delivering the best value and service online.

Pre-Quarantine

We only pre-QT all fish. Our systems run with copper and also medicated for most parasites. We do hold most fish for at least a week before listing them on our site. We also do recommend to qt fish on your end. We are going to offer QT fish on the first Q next year, as we are currently building a QT only system; therefore, this will come with an extra charge.

Items we do NOT Guarantee: *ANGELFISH SIZES: LARGE, XL, JUMBO *ALL RAYS *Horn Sharks *Smooth Hound Sharks *Leopard Sharks

Unavailable Items

Please be patient with us as we navigate through this worldwide crisis together. We are doing all we can to bring a nice selection of fish in every week.
Please be available for a call or email after your order is placed. If an item is unavailable, we'll reach out for a substitution.
We will NOT ship a modified order without your confirmation, so your order will not ship if we cannot reach you.
If all items you ordered are available, we will proceed with shipment without contacting you.
For any other request, use the "Order Notes" section before checkout.

Shipping and DOA

All orders are shipped via UPS Next Day Air®, at a flat rate of $29.99 for all orders. Shipping days are Monday through Thursday. Local Pick-up available at your local UPS Pick-up Location.
Live Arrival Guarantee: Please refer to our Guarantee Policy page for full details https://harrysmarinelife.com/live-arrival-guarantee
If anything doesn't make it, simply email us a clear photo of the fish outside of water. Please make sure to take a clear photo/video, as we may ask for another photo if it is unclear.

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